Who We Are
Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
CRAFT (Corporate Rates and Forms) is expanding its capabilities to serve First American's internal business functions more broadly — including AI and automation, analytical frameworks, and process improvement. This Senior BSA contributes to that work by gathering requirements, mapping business processes, and developing proof-of-concept solutions that the CRAFT team uses to validate and shape the right approach for each engagement. The role requires strong analytical skills, intellectual curiosity, and the ability to learn quickly across varied business problems.
What You'll Do:
- Participate in discovery sessions with internal business partners to gather requirements and understand current-state workflows
- Map business processes, document findings, and bring forward observations and recommendations to the engagement lead
- Develop proof-of-concept solutions that validate technical approaches before the CRAFT team moves to full implementation
- Apply AI tools actively in day-to-day work — using them to analyze, draft, research, and build — and bring that literacy to bear when evaluating solution options
- Write and maintain documentation, including process maps, requirements, and POC summaries
- Identify inefficiencies and gaps in existing workflows and surface them with supporting analysis
- Work across engagement types as needed — AI and automation, data and analytics, and process improvement
- Other duties as assigned
What You'll Bring:
- BS degree or equivalent work experience
- Typically 4–7 years of directly related experience
- Title and financial services background required
- Strong analytical and problem-solving skills — you ask questions before drawing conclusions
- Comfortable conducting interviews and working sessions with managers and their teams to gather requirements and map processes
- Active user of AI tools in professional work — beyond basic prompting; you use AI to get real work done
- Clear written and verbal communication skills; able to document complex processes and summarize findings for a non-technical audience
- Ability to manage your own work and deliver reliably across multiple concurrent assignments
- Experience with Cursor or other AI-powered productivity tools preferred
- Familiarity with process mapping, requirements documentation, or business analysis frameworks a plus
- Familiarity with data visualization or BI tools recommended
- Background in financial services, title insurance, or other regulated industries preferred
Pay Range: $85,000.00 - $113,300.00 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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